Lync 2013 and Exchnage Online Hosted Voicemail setting resets after running DirSync

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Got a colleague ringing me the other day with a strange issue:

He has Lync 2013 on premises with their voicemail hosted on Office 365 Exchange online, all configured and working wonderful.

However, for some users, the “HostedVoiceMail” attribute changes from “$true” to null. If he runs the “Set-csuser –identity Domain\Username –HostedVoiceMail $true” command again it will set it, but that will disappear as soon as DirSync runs again.

Did some investigation, and apparently – If it’s a shared mailbox, DirSync will switch it back from “$true” to “null”.

There is a workaround to fix this!

Go to your DirSync server, and at the following path: “%Program Files%\Microsoft Online Directory Sync\SYNCBUS\Synchronization Service\UIShell”, or ““%Program Files%\Windows Azure Active Directory Sync\SYNCBUS\Synchronization Service\UIShell” if you’re using Azure, you will find “miisclient.exe”:

miisclient.exe location

Open “miisclient.exe” and click the “Management Agents” tab:

Management Agents tab

Right-click “Source AD” and choose “Properties”:

SourceAD Properties

In the new window, choose “Configure Attribute Flow”, and expand “Object Type: user”:

Object Type: User Expanded2

Under “Object Type: user” click “msExchUCVoiceMailSettings” once. At the Build Attribute Flow window below, uncheck the “Allow Nulls” box:

Allow Nulls

Click OK, and close the MIIS client.

Re-enable the user for hosted voicemail, then resync. The user’s HostedVoiceMail setting will remain unchanged.

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2 thoughts on “Lync 2013 and Exchnage Online Hosted Voicemail setting resets after running DirSync

  1. I have the same issue as you described here but we are running Azure AD Connect Services 1.0.8 so instead of Managed Agents it has Connectors and doesn’t show the same attribute flows as you have. Do you know how to find this information with the new Sync Tool?

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